Grievance Redressal

Grievance Redressal Mechanism

QuickZaps Business Solution Private Limited is committed to addressing all customer and partner grievances in a fair, transparent, and timely manner. If you have any complaints or concerns regarding our rewards and loyalty services, campaign participation, reward fulfillment, or platform experience, please reach out to us through the channels below.

Common Grievance Categories

Our grievance mechanism covers issues including, but not limited to:

• Reward points not credited after completing eligible activities
• Missing or delayed cashback from promotional campaigns
• Vouchers or digital rewards not delivered or not redeemable
• Incorrect loyalty tier assignment or point calculation
• Issues with scratch-to-win, spin-the-wheel, or other gamification campaigns
• Channel partner incentive payout delays or discrepancies
• Account access or technical issues on the rewards platform

How to File a Grievance

You may file a grievance through any of the following methods:

• Email: info@quickzaps.in
• Phone: +91 979-995-1484
• Mail: Grievance Officer, QuickZaps Business Solution Private Limited, 929 Bhutani Alphathum, Sector 90, Noida, Uttar Pradesh

Resolution Timeline

We aim to acknowledge all grievances within 24 hours and resolve them within 7-15 working days, depending on the nature and complexity of the issue. If additional time is required, we will keep you informed of the progress.

Escalation

If you are not satisfied with the resolution provided, you may escalate your concern to the Grievance Officer at info@quickzaps.in with the reference number of your original complaint.