Refund & Dispute Policy

1. Refund and Cancellation Overview

At QuickZaps, our focus is complete customer and partner satisfaction. In the event you are displeased with the services provided, we will process a refund, provided the reasons are genuine and proved after investigation. Please read the terms and conditions of each reward campaign or loyalty program before participating, as they provide all the details about the rewards, incentives, or services you are availing. In case of dissatisfaction from our services, clients have the liberty to cancel their campaigns and request a refund from us.

2. Cancellation Policy

For cancellations, please contact us at info@quickzaps.in. Requests received later than 3 business days prior to the end of the current campaign or service period will be treated as cancellation for the next service period.

3. Refund Policy

We will try our best to provide the best service to our users and brand partners. In case any client is not completely satisfied with our service, we can provide a refund. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase. In case of online payments, the refund will be made to the same account from which the payment was originally made.

4. Reward Dispute Lifecycle

The reward dispute lifecycle represents the structured progression of a disputed reward, cashback, or incentive claim, from the time a participant raises a concern to the final resolution, involving various stakeholders such as the brand partner, campaign manager, reward fulfillment team, and QuickZaps platform. At QuickZaps, this lifecycle is facilitated and managed through our technology platforms in strict adherence to applicable campaign terms, brand partner agreements, and QuickZaps' internal quality controls.

4.1 Step 1: Dispute Initiation

The process begins when a participant (end user, employee, or channel partner) identifies an issue with a reward or incentive and raises a formal dispute. Common reasons include:

• Reward points not credited after eligible activity
• Cashback not received within the promised timeframe
• Voucher or coupon not delivered or not working
• Duplicate deduction of reward points
• Incorrect reward tier or incentive calculation

QuickZaps registers the complaint and begins an internal investigation within 24 hours of receipt.

4.2 Step 2: Internal Investigation

QuickZaps evaluates the dispute based on the participant's explanation, campaign participation logs, and supporting documentation. If the dispute is found to be valid based on campaign rules and system records, QuickZaps initiates the resolution process and coordinates with the relevant brand partner or reward fulfillment team.

4.3 Step 3: Brand Partner Notification

Upon validation of a dispute, QuickZaps notifies the concerned brand partner or campaign sponsor through registered email communication and/or dashboard notification. Such notice shall include:

• Participant reference ID and campaign details
• Nature of the dispute (missing reward, incorrect cashback, etc.)
• Supporting evidence from system logs
• Prescribed response deadline (typically 3–5 business days)

4.4 Step 4: Resolution Action

Based on the investigation findings, the following actions may be taken:

If Claim is Valid: The reward, cashback, or incentive is credited to the participant's account. If the reward was a physical item or voucher, a replacement is issued. The brand partner's campaign budget is adjusted accordingly.

If Claim is Invalid: The participant is notified with a detailed explanation of why the claim does not meet the campaign eligibility criteria. The participant may provide additional evidence for reconsideration.

4.5 Step 5: Final Resolution

QuickZaps aims to resolve all reward disputes within 7–15 working days:

• If the dispute is resolved in the participant's favour, rewards are credited and the participant is notified.
• If the dispute is not upheld, the participant receives a detailed closure notification with reasons.

QuickZaps updates the participant via email or dashboard notification on the final outcome.

4.6 Step 6: Escalation

If the participant is not satisfied with the resolution, they may escalate the matter to the Grievance Officer. Escalated cases are reviewed by senior management and a final decision is communicated within 15 working days of escalation.

Note: QuickZaps shall make best efforts to resolve all disputes amicably but reserves the right to make final decisions on campaign-related claims based on system records and campaign terms.

4.7 Step 7: Post-Resolution Closure

Once the case is resolved, QuickZaps updates its internal records and, where required:

• Adjusts reward point balances or campaign budgets
• Reviews campaign rules if systemic issues are identified
• Notifies brand partners of any required campaign modifications

Persistent fraudulent claims from any participant may result in enhanced monitoring, reward forfeiture, or account termination.

5. Important Notes

• Reward disputes must be raised within 30 days of the expected reward credit date.
• Refunds for campaign subscription fees are limited to the original amount paid; consequential damages or lost reward opportunities cannot be claimed.
• Rewards earned through fraudulent means (fake accounts, manipulated engagement, bot activity) are subject to immediate forfeiture without refund.

Contact Us

For any refund or dispute inquiries, contact us at:
Email: info@quickzaps.in
Phone: +91 979-995-1484
Address: 929 Bhutani Alphathum, Sector 90, Noida, Uttar Pradesh